Monopond FAQs

Frequently Asked Questions

Can I personalize my fax?

Fax Merge allows you to send personalized fax messages to a broadcast list.

Sending a fax merge is similar to starting a fax broadcast with a few exceptions: 

  • The document to be faxed must be in Microsoft Word 97-2003 *.doc or *.docx format.
    • This format can be saved from Microsoft Word by selecting it from the 'Save as type' drop-down box in the 'Save As' dialog box.
    • For Google Docs, go to File > Download as > Microsoft Word (.docx).
  • The fax broadcast list must contain fax merge data. For each merge field you use in your document, there must be a column in the spreadsheet with the same header.
  • You will need to insert merge fields into your document through a merge tag.

    For example, for a field called "FirstName", you will need to have <mf:FirstName> as a merge tag.

Can I send my broadcast online?

Yes, you can. Sending fax with your Monopond does not require any special software or hardware. Simply log in to your Monopond, upload your document, select a broadcast recipient list, and start the fax broadcast.

What are your payment options?

Our services are currently prepaid so we can provide you the most affordable online faxing solution. We accept credit cards—Visa, MasterCard, American Express, JCB, Discover, and Diners Club. 

For other payment options, please contact support@monopond.com.

Can I cancel my subscription?

Yes, you can cancel your subscription any time. The cancellation will take effect at the end of your current billing cycle, and you will no longer be charged for the next cycle.

How do I pay for a one-time fax?

To use the one-time online fax service, top-up or add credits to your account using a credit card and choose a fax plan. You may choose to add only the credits you need for your one-time fax.

Can I add more than one credit card for payment?

You have an option to add multiple creditand set a default card. 

Go to Account Settings > Billing > Saved Payment Methods > then select Add New Card.

Does my account need to have credits to start a fax broadcast?

Yes, you need to top-up or add credits to your account to start faxing online. Learn how to top-up your account.

Where can we find the correct format or guide for the CSV file list?

Learn how to create a valid fax list

Is there a maximum number of recipients in a broadcast list?

Yes, the maximum number of recipients is 600,000 numbers. Your broadcast list in CSV format should not have more than 600,000 rows.

What happens if I use an invalid fax number?

The fax broadcast will start but it will skip the invalid fax numbers. You will receive an email with details on how many numbers were skipped due to errors.

Can I receive a fax for free?

While we do let our users send fax messages for free, you will need to subscribe to a plan to own your dedicated Monopond fax number and receive fax. Prices for owning your dedicated fax number may vary depending on the country of origin of your fax number. 

Once subscribed, your can view your fax messages in Received Fax. You can also set your fax messages to be forwarded to your email.

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