Creating and Uploading an SMS Contact List

Before you start

A Contact List is a spreadsheet containing the mobile numbers of your SMS broadcast recipients. 

Here are some things to know before you begin this process.

  • This list should be saved as a CSV (comma-separated value) file.
  • The mobile numbers must be written in this format: (country code)(area code)(mobile number) with no spaces in between. Avoid using '+' at the start. For example, the number ‘+61 (02) 99887766’ should be formatted as ‘61299887766.’
  • You can create multiple contact lists. Each can hold up to 100,000 numbers or rows.

Creating and formatting a CSV file

To create a CSV file of your SMS broadcast recipients, follow these steps.

  1. In a spreadsheet program like Microsoft Excel or Google Sheets, open a blank worksheet.
  2. Create and label the first column number.
  3. Paste your recipients’ SMS numbers under the number column in the spreadsheet. Ensure that these numbers follow the correct format: (country code)(area code)(mobile number), with no spaces in between.
  4. Optional: For SMS Mail Merge, create and label the next columns accordingly. The labels must not contain any spaces. Paste the corresponding information under the appropriate columns. Here’s how to personalize messages with SMS Mail Merge
  5. Save the file in CSV format. This option can usually be accessed from the File menu in your spreadsheet program, labeled as "Export as .CSV" or "Download as .CSV." Different spreadsheet programs may vary.
  6. Now that you have the CSV file of your recipient list, you can upload the file to the app.

Uploading your recipient list

To upload your Contact List, follow these steps.

  1. Go to SMS > SMS Broadcast > Contact Lists.

  1. Select Add Contact List.

  1. In Add Contact List, select Enter mobile numbers or Upload a CSV file.

3.a. If you select Enter mobile numbers, enter a memorable name for your list under List Name, then enter mobile numbers under Mobile Numbers separated by commas.

3.b. If you select Upload a CSV file, enter a memorable name for your list under List Name, then choose a file to upload.

  1. Click on Add Contact List.
  2. Once successfully uploaded, the .CSV file will appear in Contact Lists. The total number of valid SMS numbers will also appear under Records.

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